Terms & Conditions

Privacy:
We respect your privacy and support all efforts to protect it. We will never re-sell or distribute your personal information to any other entity for any reason whatsoever. This includes your e-mail address, as well as your mailing address and phone numbers.

When you place an order with us, we request your name, billing address, shipping address, credit card number, expiration date, and email address. We consider this information to be absolutely private, and we keep this information on an internal secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site and notifying you of upcoming wine releases and updates. We do not share your private information with anyone and never will.

Content on all pages is for your general information and use only. Details are subject to change without notice. Neither we, nor any third parties, guarantee the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We expressly exclude liability for any inaccuracies or errors.

Terms & Policies When Purchasing Our Wine:

You must be at least 21 years of age to order or receive alcoholic beverages from us. Receipt of shipments containing alcoholic beverages requires the signature of a person 21 years of age or older. Wines purchased from Smith Story Wine Cellars are not for resale.

Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express. No minimum purchase is required.

States Authorized for Direct Shipment
Due to the nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to your state. If we are unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by the Smith Story Wine Cellars website.

Shipping Costs
UPS Ground and Golden State Overnight are our carriers of choice. Ground shipping is provided by Golden State Overnight & UPS Ground at current market rates. *Note: if the customer selects Air as his or her choice, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

After Your Wine Purchase
Wine may be affected by extremes of temperature: hot, humid summer or cold winter weather may adversely affect the condition of your wine during shipment. Smith Story Wine Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. Once your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. When purchasing wine, we will ship your order via GSO or UPS, weather permitting, on a predetermined and agreed upon scheduled ship date. By default we hold all shipping orders between May and October due to temperature, until it cools down, unless 2 day air is purchased
 
Returns
By law, we are only allowed to accept returns of goods that were purchased in error. Additionally, because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 5 percent of the order total. The circumstances surrounding the order may impact our enforcement of this policy.